Key Client Priorities:
New Client Operating Models
The movement to utilize new managed service models for operations and IT organizations is driving a reset and demand to change the legacy operating models and optimize the use of internal and vendor services. Understanding what the change will be to the organization, the impact to productivity and the bottom line impact on cost is driving companies to reset the ongoing operating model. Working with our clients, we are defining the new roles and responsibilities, resetting the internal models for delivery and etablishing the expectations for vendor support.